Purchase Terms


Product Availability

All orders placed through the Nai Lingerie online store are subject to the availability of the product, which will be indicated in most cases on the page itself. If there is a stock outage or some other problem related to the impossibility of supplying the order, the company undertakes to communicate within 48 hours the unavailability of the product, and reserves the right to provide information about a solution by virtue of the future availability of the product, proposal of an alternative product of quality and value equal to or greater than that requested or by providing a promotional code for the amount of your purchase valid for 2 months.

Withdrawal of products from the online store

In Proof Water Wear S.L. We reserve the right to withdraw any product from the online store at any time and/or to remove or modify any material or content from it. We will not be liable to you or to any third party for withdrawing any product, removing or modifying any material or content on the website.


The price of the products will be the one stipulated at all times in the online store of Proof Water Wear S.L.. The prices on the website include VAT, but exclude shipping costs. Prices may change at any time, but any changes will not affect orders for which we have already sent you a Shipping Confirmation.

Delivery and shipping

Your order begins to be processed from the moment we receive the payment. The shipment will be made on working days, that is, from Monday to Friday. If you place your order on holidays or at the weekend, we will start processing it the next business day. The delivery time for Spain peninsula is 48 working hours. This period will be longer for shipments to the Balearic Islands, the Canary Islands, Portugal and other destinations other than the Iberian Peninsula.


 The cost of shipping to the Peninsula is 4.90€.

 The shipping cost for the Balearic Islands is 7,90€.

The cost of shipping to the Canary Islands is 7,90€.

The shipping cost for Portugal is 4,90€.

The shipping cost for Europe is 14,90€

The shipping cost for Mexico and USA is 35€

📌 Orders to the Iberian Peninsula higher than 80€ will have free shipping costs.

For international shipments you can see the rates in our shipping and returns section.

Delivery impossibility 

If for reasons attributable to the buyer is absent at the place of delivery, incorrect addresses, etc … it is not possible to deliver the product, we will contact you in order to offer you the appropriate information to proceed with the order pickup.


In the case of wanting to make a return or exchange, the maximum period will be 15 calendar days from the date of purchase or to send the package back (this period is to request the return even if the order is received later)

If you made an order over €80 and request a refund for the amount, since the sale is not made, €4.90 will be deducted from the shipment that was previously free, since in the end the sale will not be made.

The courier collection service has a cost of:

Iberian Peninsula (4,90€)

 Baleares (7,95€)

 Canary Islands (15€)

 Ceuta y Melilla (15€)

The return shipping address is as follows:

C. Llanos de Jerez, 18 Nave A 28823 Coslada, (Madrid).

The refund will be made using the same payment method in which the purchase was made (credit card), in an approximate time of 15 days, from when you receive the notification of receipt of the package in our warehouses.

For more information, you can enter the returns section.


Payment Methods

The payment method for purchases made on the web is through credit / debit card and BIZUM. All operations are carried out in compliance with all security and data protection protocols. The cardholder is responsible for transactions on the website.

Value Added Tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except those destined for the Canary Islands, Ceuta and Melilla, in which case the taxes that are applicable to said territories will be applied.

Transfer of risk and ownership

The risks of the products will be borne by the customer from the moment of delivery. The customer will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if it takes place at a later time. For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product(s) have been “delivered” at the time of signing the reception of the same at the agreed delivery address.

Withdrawal right

In general and in application of the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, consumers and Users have the right to withdraw from purchases made remotely, except for those products referred to by virtue of the provisions of article 102 of the aforementioned regulation. To that effect, establishes a maximum period of 7 days for the exercise of the aforementioned right of withdrawal. Notwithstanding the foregoing, when the client acquires sound or video recordings, discs and computer programs, he may exercise his right of withdrawal as long as they retain their guarantee seal and have not been tampered with. To exercise the aforementioned right, you must send us the product duly packaged together with the WITHDRAWAL DOCUMENT that is available in the online store. The expenses incurred for the return of the product will be assumed by the client.


The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls.

We guarantee that each of the transactions made in https://nailingerie.com/ is 100% safe. All operations involving the transmission of personal or banking data are carried out using a secure environment. https://nailingerie.com/ uses a server based on standard security technology SSL (Secure Socket Layer). All the information you transmit to us travels encrypted through the network. (If you want to know more, please visit this link: https://www.digicert.com/es/ssl-certificate/)

Likewise, the data on your credit card is not registered in any database but goes directly to the Bank’s POS (Point of Sale Terminal).

In addition, we inform you that in an effort to provide credit card owners with greater security, we have incorporated the secure payment system called CES (Secure Electronic Commerce) into our payment gateway. In this way, if you are the holder of a “secured” card, you can always make payments with a VISA or MASTERCARD card in our store.

In the event that your card is not attached to this payment system, https://nailingerie.com/ will only accept payment by credit card VISA or MASTERCARD to customers with proven seniority and reliability.

In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that coincides with the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

Important: Credit card fraud is a crime, and https://nailingerie.com/ will take legal action against anyone who makes a fraudulent transaction in our online store.


Written Communications

The applicable regulations require that part of the information or communications that we send you be in writing. By using this online store, the customer agrees that we can exchange electronic communications. We will contact the customer by email or provide information by posting notices in the online store. For contractual purposes, the client accepts that all contracts, notifications, information and other communications that we communicate to him by the aforementioned means, comply with the legal requirements comparable to written documents. This condition will not affect your rights recognized by law.

Product warranty for non-conformity

The responsibility of the online store for lack of conformity of the product will be governed by the provisions of 114 and following of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for Defense of Consumers and Users.

Our right to change these terms

We have the right to review and modify these conditions at any time. You will be subject to conditions in force at the time you place each order.

Minimum purchase age

The minimum age to make a transaction in our online store is from 18 years of age.